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Frequently Asked Questions |
FAQ's
General Questions
- What do I need to do to change our check date?
- How do I add a bonus run?
- What is OASDI?
- Why is an employee’s direct deposit not working?
Child Support
- Why do I need a Calc Code?
- Why is child support not coming out of the employee’s check?
- How do I setup multiple child support deductions for one employee?
- When child support is coming out of the employee’s check the garnishment does not?
Garnishments
IRS Levy's
- How do these work?
- How do I find an employee that has been termed?
- How do I change the sort order of employees?
- When is the latest I can send my payroll?
- An employee asked why there is no Federal withholding coming out of his check?
- An Indiana employee moved from one county to another. When do I change it?
- We hired an employee outside of our normal state(s). What do I need to do?
- How should I enter a one-time deduction for an employee?
- How do I pay someone extra money every payroll?
- Is there documentation for building reports in Report Writer?
General Questions Answers
- Q: What do I need to do to change our check date?
A: It is necessary for you to call your Customer Service Representative (CSR) to set this up for you. It usually only takes a few minutes while on the phone, synchronize and you are ready to go. - Q: How do I add a bonus run?
A: A bonus payroll batch or an additional run for a bonus can be setup by your CSR in just a few minutes. - Q: What is OASDI?
A: OASDI stands for Old Age, Survivors, & Disability Insurance. This is a portion of Social Security tax that is 6.2% of taxable income. (It’s that FICA guy that gets all your money.) - Q: Why is an employee’s direct deposit not working?
A: When a direct deposit for an employee does not start when anticipated it could be that the 14 day prenote time has not been fulfilled or that something is missing on the direct deposit screen. The items typically missed when adding new direct deposits are the priority or the amount to be direct deposited.
Child Support Answers
- Q: Why do I need a Calc Code?
A: The Calc Codes provide the necessary testing to ensure you are not withholding too much according to the rules of the court order. If you have questions as to which code to use, please refer to your TruPay manual or call your CSR. - Q: Why is child support not coming out of the employee’s check?
A: Normally it would be because the employee didn’t make enough for it to come out of the check, but to be safe you should call your CSR to have a second pair of eyes look at it. - Q: How do I setup multiple child support deductions for one employee?
A: TruPay uses deductions with numbers. CS1 would be for one child support order, CS2 would be if the same employee has a second order and so forth. - Q:
When child support is coming out of the employee’s check the garnishment does not?
A: This is normally because the total that can be withheld for the garnishment is 25% of disposable earnings (gross less taxes) and child support is usually more than this 25% and child support always comes first.
Garnishments Answers
- Q: What do I put in the amount field?
A: A normal garnishment that is not to exceed 25% of disposable earnings (gross less taxes) should be setup using the deduction code “GARN” with a calc code of G25 and the amount field blank. - Q: Why is the garnishment not coming out of the check?
A: There is either not enough money to take the garnishment or the employee also has a child support deduction and the child support exceeds 25% of disposable earnings. If you are not sure, you should always call your CSR to review it with you.
IRS Levy's Answers
- Q: How do these work?
A: IRS Levy’s are several pages long and need to be read thoroughly to ensure the order is carried out properly. It is our client’s responsibility to do this and determine from those documents what the IRS will allow the employee to take home each payroll. Once this is done, the deduction called “IRS” can be added to the employee with the Calc Code of “IRS” and the allowable net can be keyed in the amount field. - Q: How do I find an employee that has been termed?
A: When you don’t see an employee in your employee list, it is typically because you have a filter on the list to exclude them. To find the employee click on any employee’s name, then at the top of your screen (usually top middle) you will see the word Filter with a field next to it with a drop down bar and select No Filter. - Q: How do I change the sort order of employees?
A: You must be on an employee’s name first, then click on the script icon to get alphabetical or “1001” to get them in EE I.D. number
. If another sort order is preferred, go to the Filters drop down 
to select the order and then click on the User button as shown previously. If your sort preference is not there your CSR can assist you. - Q: When is the latest I can send my payroll?
A: 2:00 P.M. Eastern Standard Time. If you are going to be late, please call to find out what options you have prior to 2:00 P.M. - Q: An employee asked why there is no Federal withholding coming out of his check?
A: Normally this happens because the employee filled out their W-4 form as exempt; or their W-4 form was filled out with exemptions and/or the employee doesn’t make enough to withhold anything (or very little). Our system takes the employee’s taxable gross times the number of pay periods for the year (weekly = 52, bi-weekly = 26, etc.) and calculates according to the annual tax table. - Q: An Indiana employee moved from one county to another. When do I change it?
A: Change it now by editing the current county tax End Date to 12/31/Current Year and add the new country tax with a Start Date of 01/01/Next Year. - Q: We hired an employee outside of our normal state(s). What do I need to do?
A: Call your CSR to get instructions - Q: How should I enter a one-time deduction for an employee?
A: Do one-time deductions in payroll entry. Under “Code” select the appropriate deduction and put the one-time amount in the amount field. - Q: How do I pay someone extra money every payroll?
A: Look in the employee’s tab called “Auto Pay”. Add the earning code and the amount to be paid every payroll (other than salary). When payroll is started, the system pulls this into payroll each pay period. - Q: Is there documentation for building reports in Report Writer?
A: Yes. We normally provide clients with MPay’s documentation along with some cheat sheets that we use internally. For more advanced Report Writer capabilities there is a book on VBscripts.
