TRUPAY SUPPORT SERVICES

It’s About People Helping People

To help our clients, we invest in people. TruPay has built a support team of experts that specialize in helping organizations reduce costs and increase productivity. We find and select Implementation Specialists, Training Staff, and Client Care Reps that possess a highly-responsive service orientation, then we train them to solve problems. Steered by the visionary leadership of our Executives, the TruPay team operates under a very simple yet highly impactful mandate: People Helping People. It’s a strategy that has resulted in industry-leading client satisfaction and retention.

Implementation

So, you’ve decided to partner with TruPay. The first thing you need to know is you are in good hands. TruPay knows from experience that every client implementation is unique, so we have developed a systematic and orderly approach for actualizing our cloud-based solutions. Your customized InspireHCM platform will be launched in distinct and clear phases, based on modules and functionalities your organization will be utilizing, and the TruPay Implementation Team will be with you every single step of the way.

Training

The greatest software solution in the world is only as good as the end-user’s ability to utilize it. That’s where the TruPay Training Team comes in. We work with your team to provide training and expand their capabilities so that your TruPay solutions are maximized and total business benefits realized. And we don’t stop there. We continue to provide alerts, updates, and resources so that your organization is always in the know and operating at maximize efficiency. You can register for any of our upcoming webcasts here.

Client Care

Any HR pro will tell you that sometimes things get sideways. But with TruPay you never have to be left in the lurch, wondering what you’re going to do. That is because at TruPay, we have assembled a team of knowledgeable, experienced Client Care professionals who are eager to answer your questions and solve your problems. With TruPay Client Care, help is just a phone call (or email) away.

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